Last updated: December 10, 2025

We want you to love your furniture for a lifetime. Because furniture is large, heavy, and often built-to-order, our policy is designed to be clear, fair, and easy to follow.

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Purchased Through a Third-Party Retailer?

If you purchased through a third-party retailer (including Wayfair, Home Depot, Black Forest, etc.), please contact that retailer’s customer service first. Their return/exchange/shipping-claim policies apply, and they will coordinate with us when needed.

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Inspect at Delivery (Important)

Please inspect your shipment at delivery and upon unpacking.

• If you see visible package/crate damage, note it with the carrier before signing and take photos.

• Keep all packaging (crate/box, pallet, wrap, straps, labels) until you’ve fully inspected the item and are satisfied.

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Shipping Damage (Freight Claims)

If your item arrives damaged:

Report within 48 hours of delivery.
Email us at yknotsales406@gmail.com or call 406-889-8514 with:

• Order number

• Photos of: damage close-up, full item, packaging, and shipping label(s)

Resolution: We’ll provide the best solution for the situation—replacement parts, repair, or replacement (as appropriate). Claims may require photos and/or carrier inspection.

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In-Stock Items (Standard Returns)

Return window: 30 days from delivery date
Condition: Like-new, unused/unassembled (when applicable), with all parts/hardware included. Original packaging required when possible.

How to start a return:
Contact us within the return window with your order number. If approved, we’ll issue Return Authorization (RA) instructions. Do not send returns without RA, as unapproved shipments may be refused.

Return shipping: Customer is responsible for return freight/shipping costs.
Restocking/handling fee: Up to 20% may apply if an item requires repackaging, inspection, or reconditioning.
Refunds: Issued to the original payment method after the item is received and inspected, typically within 5–10 business days. Outbound shipping fees (if any) are not refundable.

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Made-to-Order & Custom Items

Because these pieces are built specifically for you, made-to-order and custom items are not returnable for preference (change of mind, finish preference, fit/style decisions).

Cancellations: Accepted within 72 hours of placing your order (before production/materials begin).
After 72 hours, cancellations may be possible only when feasible and may include a fee covering materials and labor completed to date.

If your made-to-order/custom piece arrives damaged or has a workmanship issue, it’s covered under our Shipping Damage and Warranty/Workmanship Support processes.

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Warranty / Workmanship Support

If you experience a workmanship or material issue, contact us with your order number and photos. Many issues can be resolved with parts, adjustment guidance, or repair. If repair isn’t reasonable, we’ll move to replacement options consistent with your warranty coverage.

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Clearance / Floor Models / As-Is Items

Unless otherwise stated in writing at purchase, clearance, floor models, and as-is items are final sale.
If they arrive damaged in transit, follow the 48-hour reporting process above.

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Natural Wood Character & Exclusions

Real wood is unique. Variations in grain, knots, texture, and natural movement are normal and not considered defects.

Damage caused by misuse, improper assembly, improper maintenance, or handling after delivery is not covered.

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Contact

Phone: 406-889-8514
Email: yknotsales406@gmail.com
Address: 7210 W Kootenai Rd., Rexford, MT 59930
Website: www.yknot.store